I prefer the cruder version of the above headline but hey, it’s Christmas time. We all know people who have opinions about everything, regardless of whether or not they actually know anything about it. Don’t be one of them....
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You either already are, or will be, dealing with true-blue narcissists, those folks who are … shall we say … unnaturally fond of themselves. Here are some thoughts for you....
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These are tough days to be working in public service, especially federal government. It’s hard for people who have been under constant fire and derision for years to stay motivated to serve the greater good, and it’s difficult to inspire younger people to want to do it for a living, ...
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We help organizations overcome dysfunction, both with the customers/public that they serve and internally. People need control of their lives and jobs and if they don’t get it, they disengage....
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The Edelman Trust Barometer has measured and tracked public trust in institutions globally for several years, so, to understand this death of trust, we go to the horse’s mouth – Edelman. This is a long piece of video from the Aspen Institute, but if you want to understand this phenomenon ...
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Dictionary definitions of conflict vary with the dictionary, some including references to war to others that reference the more mundane incompatibility. Conflict resolution and dispute resolution are often used interchangeably, but disputes are more typically defined as something a little less serious than conflicts, or at least something that’s ...
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It was that first night, after a few hundred public meeting attendees started hollering at me about the things they were scared of or mad about, that I became very seriously interested in risk communication. I was barely aware of the term prior to then and only a select few ...
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The thesis of this article is that the best, most effective crisis management team is You. And your neighbors and your community. Us. The Tribe.
About a year ago, I read Sebastian Junger’s wonderful book, Tribe: On Homecoming and Belonging, and I’ve been thinking about it ever since. What an ...
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America seems to love polls, and the media loves to feed us poll results on a daily basis, but what do they really mean? And what is their true usefulness? If we take a poll on a specific question with a few hundred people out of a population of 300 ...
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