In addition to actually doing this work, we train a lot of other people to do this work. Invariably, people come into training workshops looking for the magical, new, cool thing that will fix all of their problems in dealing with the public. Here’s the secret sauce.
Max Hardy is a longtime Aussie mate and colleague of ours who, in this Ted talk, does a nice job of explaining the power of the right question.
Millennials, who are now assuming the lead in government and other institutions, have the dubious honor of fixing the problems created by the past and current crop of managers. They think and work differently than their predecessors. Leading and motivating start and end with communication and that’s a learned skill. If you’d like to dial your leadership… read more →
We help organizations overcome dysfunction, both with the customers/public that they serve and internally. People need control of their lives and jobs and if they don’t get it, they disengage.
These are tough days to be working in public service, especially federal government. It’s hard for people who have been under constant fire and derision for years to stay motivated to serve the greater good, and it’s difficult to inspire younger people to want to do it for a living, but this may in fact… read more →
The Edelman Trust Barometer has measured and tracked public trust in institutions globally for several years, so, to understand this death of trust, we go to the horse’s mouth – Edelman. This is a long piece of video from the Aspen Institute, but if you want to understand this phenomenon – and you should – this… read more →