Conflict Resolution:

Conflict is part of the human exerience – it’s baked into our DNA – and lasting solutions require resolving conflict. Here you can read the best information on conflict resolution strategies, hand curated by our experts and trainers in public solutions. People don’t always agree, and resolving those disagreements is key to what we do in public participation. Resolving conflicts takes a lot of “soft skills,” more so than just facts. Data rarely changes someone’s mind. To do that you need humility, respect, authenticity and transparency, qualities that are necessary in dealing with the public for your government, organization, or business. These are the newsworthy articles that we have found contribute to this conversation on conflict resolution. Enjoy, dear reader.

Conflict Resolution

Use Your Voice and Body Language

Excessive police violence, particularly against Black people, is now part of the national conversation and it’s needed to be. A...
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Conflict Resolution

Eliminate Law Enforcement … Really?

We have a lot of thorny issues to work to resolve in the coming months and years, not the least...
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Conflict Resolution

Keeping Your Head

I’ve been binge watching The Tudors on Netflix and, in homage to Anne Boleyn, I realize that these are stressful...
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Conflict Resolution

Conflict and Personality

A lot of people hate conflict; they avoid it, ignore it, pretend it doesn’t exist and kick the can down the...
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Conflict Resolution

More Power to Ya

There are lots of textbook causes for conflict, but one of the root reasons that I run into has to...
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Conflict Resolution

Not Knowing Everything is Actually More Than OK

Similar to the benefit of expressing some humility is the benefit of not sounding like you know it all. When...
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Conflict Resolution

Lord, it’s Hard to be Humble

We work with clients who are expert in their respective fields, and they’re understandably confident in what they know. But...
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Conflict Resolution

Purveyors of Bull…

The Facebook page titled ‘Stop Mandatory Vaccinations’ has more than 140,000 followers. These are people who may have meant well...
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Conflict Resolution

Talking Trust

Marketers play on our emotions and sensibilities. People who choose to go out of their way to buy free range eggs do...
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Conflict Resolution

Defusing a Confrontation

Once again, the following article feels like it focuses on internal business problems, but the fact is that it works...
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Conflict Resolution

Empathy

This is a story about water allocation in Saskatchewan. Unless you happen to be a water policy geek, this probably...
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Conflict Resolution Trust

You’re Usually Losing

Let’s get to the point: truth and reason are frequently losing. Your measured evaluation, research and reams of data presented...
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Conflict Resolution

Hope

Working with people and serving the public good isn’t for the faint of heart, especially these days; it takes true...
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Community Engagement Conflict Resolution

Facilitating Tough Crowds and Understanding Outrage

Most public sector facilitators will tell you that this work is getting tougher. I suggest that the trend of finding...
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Community Engagement Conflict Resolution

Facilitation Tips: Gangs, Secret Clubs and Five Questions

Facilitation Tips and Belonging to a Gang? I belong to a motorcycle gang. I’m also in a bicycle club. I...
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Conflict Resolution Trust

Government Shutdown Blues

We talk about (re)building trust in government a lot in this newsletter and it will be interesting to watch the...
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Communication Conflict Resolution

Eight Tips on Talking With People – from the Best

I spent most of my earlier career years interviewing lots of different kinds of people about lots of topics, which...
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Communication Conflict Resolution

Delivering Bad News in a Better Way

Government exists to provide for the common welfare. That means government is usually in the business of resolving conflicts for...
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Conflict Resolution Consensus

Working in Groups Can Lower Your IQ

Spoiler alert: Although it wasn’t intended to be, I see this next piece of research as a pretty good argument...
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Community Engagement Conflict Resolution

The Need for a Strategic Communications Plan: Truth or Consequences

A Strategic Communications Plan Would Have Avoided Conflict A lack of communication by the U.S. Bureau of Land Management (BLM)...
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Community Engagement Conflict Resolution

Facilitation Skills Training Part Three: Webinar with John Godec

John Godec was asked to give a facilitation skill training to the IAP2 via webinar. As this training was for...
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Conflict Resolution

Sorry Doesn’t Have To Be the Hardest Word

Sincere apology is a necessary part of dealing with emotional people when those people have been wronged. How do you think...
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Community Engagement Conflict Resolution

Facilitative Mediation Part Two: What Does a Facilitator Do with Emotions

John Godec was asked to be part of the IAP2 webinar training on the topics of facilitative mediation, emotions and...
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Community Engagement Conflict Resolution

Facilitative Mediation and the Emotional State: Webinar with John Godec

Recently, John Godec was asked to be part of the IAP2 webinar training. It was his great honor to present...
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Conflict Resolution Trust

People Power

For a while now, it’s seemed clear that public participation is under assault at the highest levels of U.S. government....
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Community Engagement Conflict Resolution Consensus

The Facilitator Role: Speaking Truth to Power

Power Balance Requires a Facilitator Role The subject of Power is so vast that it’s hard to tackle from any...
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Collaboration Conflict Resolution

Reach Out and Touch Someone to Find Collaborative Solutions

OK, so this may not be the most politically correct headline for a blog today, but I will stand by...
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Communication Conflict Resolution

Opinions are Like Belly Buttons, Everybody Has One

I prefer the cruder version of the above headline but hey, it’s Christmas time. We all know people who have...
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Conflict Resolution

Dispute Resolution, Conflict Resolution – Tomato, Tomato

Dictionary definitions of conflict vary with the dictionary, some including references to war to others that reference the more mundane...
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Conflict Resolution

Crisis Management. Really?

Back in one of my previous lives (working for a Fortune 50 company), most of my job was managing a...
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Conflict Resolution

Real Public Communications Requires Listening

Whether you are engaging in basic public communications or crisis management activities, simple facilitation or consensus building on a complex...
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Collaboration Conflict Resolution Consensus

Facilitation skills: Lessons from Hockey

For those of us who love ice hockey, 'tis the season! As a fan of ice hockey and my work,...
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Conflict Resolution

A Conflict Resolution Definition

The guy running the project was honest; brutally honest in fact. He said he’d done his time in the military,...
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Conflict Resolution

Revolutionary Conflict Resolution Styles

These are challenging times for us public participation practitioners. Our life’s work is conflict management and dispute resolution, plus adjusting...
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Conflict Resolution

Active Listening: A Conflict Resolution Technique for the Brave of Heart

What is active listening? Many years ago when I was a callow public involvement apprentice, I took a course from...
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Conflict Resolution

Executing an Effective Conflict Resolution Strategy

Conflict resolution strategies and conflict resolution techniques aren’t very difficult to understand, but they’re often challenging to implement because of...
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Conflict Resolution

Conflict Resolution Activities

Of all of the conflict resolution activities that we have at our disposal – and there are a lot of them...
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Conflict Resolution

Conflict Resolution Techniques: What’s a Facilitator to Do?

There are many conflict resolution techniques that can be used in a variety of circumstances. A prior blog post discussed...
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Conflict Resolution

Mom’s Conflict Resolution Skills

We’re in the people business. So we like to observe people. Over the past couple of years, I’ve had the...
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Conflict Resolution

5 Conflict Resolution Strategies We All Use

People deal with conflict in a variety of ways, therefore you need different conflict resolution strategies. We at Participation Company...
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Conflict Resolution

Magic Conflict Resolution Skills: Do They Exist?

It’s understandable for people to want to find those big, hairy conflict resolution skills or ideas that will instantly fix...
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Conflict Resolution

Easy Conflict Resolution: The Solution that You’re Ignoring

I was looking at an old op-ed by Steven Corman from ASU, and co-author of “Weapons of Mass Persuasion,” that...
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