People are good enough, they’re smart enough, and doggone it, you oughta like ‘em.

One of the behavior changes that we talk about is giving affirmation and respect to people. And no, I don’t mean pandering to bad behavior or bad ideas, but giving people some respect for the way they feel and even maybe some empathy for the fact that the system runs over people even unintentionally. This is another story specifically about internal business, but I’m sure you’ll get the picture.