Behavioral Science:

Behavioral science is the science of how people behave. Or not. Working with the public, you know that human behavior can be hard (but not impossible) to predict and uncivil at times, delightful at others. Here you can read a collection of the latest news, handpicked by our seasoned and expert facilitators and trainers. Keeping up to date with the latest in behavioral science helps you better understand the people with whom you work and those you represent. And better understanding leads to better anticipation and preparation. As a result, better communication and facilitation is bound to happen. Read on, fearless facilitator, and be sure to send us a note about your reactions.


Behavioral Science

Faint Hearts Need Not Apply

A lot of the work that’s done with the public is just generally difficult. Jobs with the greatest burnout have always seemed to be those in the service industry – servers, retail employees, catering to everyday people. So it stands to reason that successfully facilitating people in meetings that deal ...
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This is one of those stories that I debated about even using in this newsletter, I’m trying to avoid going too deeply into the polarized political pit. But, fact is, it’s become impossible to avoid in this work that you and I have chosen to do. Working successfully with the ...
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Show People That You Can Learn

While we’re on the subject of humility, dealing effectively with emotional, upset, angry people requires a skillset that’s counterintuitive to the ways that most of us usually communicate and interact with others. These skills and strategies may be different, but they work. Professionals, understandably, want to express confidence and professionalism ...
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You Are Right.

Feels pretty good to hear that, doesn’t it? Validation is something that humans crave regardless of who they are. Not getting some level of validation slowly builds resentment, of which we seem to have an ample supply these days. In helping people understand and deal with emotional, angry, frightened people ...
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Making Change

You’ve probably noticed that we’re in a hard-to-explain business. I’ve largely given up trying to describe what I do for a living if the person asking isn’t already connected to it in some way. As Run DMC said, “It’s tricky.” There’s no simple soundbite answer, but one accurate ...
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Superiority Complex

Dale Carnegie, the incredibly influential How to Win Friends & Influence People book guy said, “When dealing with people, let us remember we are not dealing with creatures of logic. We are dealing with creatures of emotion, creatures bustling with prejudices and motivated by pride and vanity.” He said this ...
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Learning From Santa

Most of us would agree that Santa Claus is a pretty righteous dude. He’s not only in touch with himself, Mrs. Claus and the reindeer, he’s got a general handle on the emotional needs of every child on Earth. He never takes a Christmas Eve off or just phones it ...
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