The Facebook page titled ‘Stop Mandatory Vaccinations’ has more than 140,000 followers. These are people who may have meant well in trying to learn what’s best for their children, but have reached dangerous conclusions that put other children at serious and unnecessary risk. Social connections – meaning social media, trust, our engrained need to conform,… read more →
Marketers play on our emotions and sensibilities. People who choose to go out of their way to buy free range eggs do so because at some inner emotional level they can picture that proud, independent chicken majestically loping across the wide open prairie under azure skies with a big happy grin on its beak. Advertisers play the… read more →
The most effective public involvement being done these days seems to be in communities where public services are already closer to the people using them. Urban planners are significant users of public engagement and many of them have asked us for some examples that are a little out of the ordinary. So we thought we’d… read more →
A recent Pew research study finds that Americans tend to have a positive image of the work of research scientists (which is great news), but don’t think much of the ability of those scientists to communicate (which is entirely fixable). Once again, it corroborates what we’ve seen for years. Some of the best, smartest scientists, engineers and… read more →
As conveners and managers of people who have challenges and need to solve problems, we’re usually asked to help groups figure out what their members collectively think – what the priorities actually are. That sounds simple enough but it almost never is … thus we facilitate those conversations. People and groups are almost always surprised… read more →
Greetings! I wonder about a lot of things; not only about who … who, who wrote the book of love, but whether or not Gerry and the Pacemakers now all have actual pacemakers. I’ve also wondered if, and how, levels of trust differ between older and younger people, and we’ve found some answers. I’m writing this from… read more →
Roger Schank is a cognitive scientist who said, “Humans are not ideally set up to understand logic; they are ideally set up to understand stories.” The days of experts delivering data and facts to educate and motivate people are over. We love stories because we’re able to inject ourselves into them, we relate to what we’re hearing… read more →
Once again, the following article feels like it focuses on internal business problems, but the fact is that it works in just about any kind of issue. Whether you’re working with difficult people in your office or facilitating a public meeting full of upset people, many of the principles are the same. Read More …
This is a story about water allocation in Saskatchewan. Unless you happen to be a water policy geek, this probably sounds like a snoozer, but bear with me. This is actually a story about empathy and a lesson learned from a seemingly unlikely source. Creativity, adaptability, persuasion and empathy are (currently) beyond the capabilities of… read more →
My colleagues and I have the privilege of working with lots of smart people and over the years we’ve seen inevitable changes supported by new research that shows we’re slowly losing some innate and critically important abilities. Interpersonal communication skills are waning in people who have been focused on pure science, technology or some other… read more →