The inconsistent government response and multiple talking heads haven’t done a great job to help any of us find comfort in the facts, issues and risks of COVID-19. Edelman’s special trust barometer lays out what’s worked, what hasn’t and what to do from here. Read More …...
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Much of the communication around this pandemic has been less than stellar and in some cases it’s been appalling. At any rate, communicating hard, emotionally infested and complex information like what to know and do in the face of a pandemic requires some skill. Here are twelve points worth considering ...
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If you’re fortunate enough to still be employed at this moment, count your blessings; you and I are better off than a lot of people. But you’re undoubtedly connected to work by phone and computer and probably through one of the several video conferencing platforms like WebEx, Facetime, Skype or ...
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I struggled with how to start this newsletter but I’ve been thinking about Allen Saunders’ quote (often attributed to John Lennon): “Life is what happens to you while you’re busy making other plans.” Prescient, considering Lennon’s murder and appropriate now with COVID-19, our new Pearl Harbor or 911. I guess ...
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I’m sure that my first grade teacher, Sister Mary Mercy, wouldn’t happy if she caught me saying this but let’s face it, some people are just jerks. Look, I’m a committed believer and practitioner of respecting people’s opinions and treating others with civility, regardless ...
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Government, as the least trusted, is in the most precarious shape of all institutions … but there are opportunities to consider. Read More …
And, as long as we’re on the subject, consider this recent synopsis from Edelman on the current paradox of trust in the U.S. even ...
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A sincere, well stated apology is the most important thing to deliver when you’re dealing with someone who has, or feels like they have been wronged or mistreated. If you’re dealing with someone or some group that has a real grievance, it’s the only way that you’re going ...
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A lot of people hate conflict; they avoid it, ignore it, pretend it doesn’t exist and kick the can down the street hoping somebody else will deal with it some other time. Other people attack and bulldoze forward and still some others just roll over to it. None ...
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As people rely more and more on email, text, social and all other impersonal ways to connect to others, we know we’re losing something in translation. If you’re wondering what this means to you, consider the research from Western University that says face to face requests are 34 times more ...
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As I’m writing this, I’m on hold again with the customer service department of my cable company that delivers my TV service, internet and telephone landlines. My phones were abruptly disconnected due to a technical change on their end after I’d been promised by two previous customer service reps that ...
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