Even if you don’t feel this way yourself, the evidence is pretty clear that we’re generally in a lousy mood in this country. The result is a lack of overall civic trust that shows in the numbers; like only 41 percent of people trusting organized religion – and that’s even before the most recent news… read more →
Having actively worked for and now consulting for both corporate and public service organizations, I’ve watched how big institutions can soon start to think in an insular way, which tends to be fatal to their mission and success. Once big government agencies start focusing solely on their own culture and mission, they tend to lose… read more →
Sometimes it’s easy to get lost in the details and nuance of what we do for a living, so once in a while it’s good to take a breath and remind ourselves of the bigger picture of how good, effective meetings need to happen.
Government agencies are supposed to be the epitome of how a society organizes and authorizes things to be done for the common good, which, although necessary, easily gets out of hand, intimidates constituents, sometimes feels very arrogant and really ticks people off. So one of the dozens of things that we discuss in our Outrage courses is the… read more →
Does Good Governance Require Care? Melania Trump went to the border to look at the kids several days ago and wore a jacket with the above word graphic on the back. The rest of us are left to wonder; was it supposed to be a statement of solidarity, a protest, another distraction, a nothing-burger –… read more →
Good communication and engagement starts with connections and that typically requires conversation. Our focus on tools and electronic media has resulted in our degraded skills in interpersonal communication. It really is a craft and here are 10 rules for getting better at it.
Risk Communication Training in Action The Participation Company recently had the honor to be involved in workshop facilitation and share their risk communication training with the Los Angeles District of the U.S. Army Corps of Engineers and their local agencies responsible for levee operations and maintenance. As excerpted from the NHWC newsletter: As part of the transformation… read more →
A Strategic Communications Plan Would Have Avoided Conflict A lack of communication by the U.S. Bureau of Land Management (BLM) appears to have been a key factor in U.S. District Judge Gloria Navarro’s decision to dismiss charges filed by the federal government against Cliven Bundy earlier this year. A clearly written and followed strategic communications… read more →
John Godec was asked to give a facilitation skill training to the IAP2 via webinar. As this training was for a sold out group of members, we thought that you would enjoy having this training for yourself. This is part 3 in the series. If you missed the earlier two parts, you may want to… read more →
This newsletter offers varying ideas and approaches for engaging and communicating better with the public, including presentations, words, (re)building trust, opposition, better meetings, conflict resolution and all the related subjects. But the real core of our (TPC’s) consulting and training practice is building and nurturing dialogue among people. Sometimes there’s confusion about what that actually… read more →