(re)Building Public Trust – IN-PERSON Training
(re)Building Public Trust, Dealing with Opposition and Community Outrage
Quantifiable polls, research and empirical evidence in the United States shows that people are increasingly suspicious and distrustful of expertise and large institutions of all kinds, especially government and those public projects that people believe will disrupt and change their lives.
Community opposition and protest can derail the best ideas and intentions. Angry, cynical and emotional people don’t represent their interests very well and just ignoring or dismissing their feelings and skepticism isn’t a productive or effective option.
Managing public projects and policy requires an understanding of why people feel and react the way they do. Learning how to better prevent and deal with polarized communities, public emotion and opposition is imperative. This workshop will help you build relationships and (re)build public trust.
This is an IN-PERSON training. | Class Size Limits: Min/Max: 16 to 30
The course is a highly researched, time tested, effective approach for dealing with public anger, emotion, fear and opposition associated with public involvement and information programs.
This class builds on proven, recognized global best practices in public participation and consensus building as well as the most current research from the best experts in outrage and risk communication. It helps managers and staff design and manage authentic public involvement in decision-making and public policy, even when citizens are angry.
This is a hands-on, customized, dynamic 2-day in person mix of interactive, large group discussions, videotape, small group problem solving with timely, real-world scenarios and exercises that will give you the understanding, tools and confidence to manage the toughest public issues that you’re facing.
Your Trainer
John Godec
John is an expert in tough, contentious public communication and public engagement issues. He has been an IAF Certified™ Professional Facilitator, a developer and original master trainer for both the global International Association for Public Participation (IAP2) for both the ‘Foundations of Public Participation’ and ‘Strategies for Dealing with Opposition and Outrage’ courses.
He is one of the first three people ever designated as a Master Certified Public Participation Professional (MCP3). John has trained thousands of students, facilitated thousands of meetings and workshops, and managed hundreds of complex public communication strategies for frequently controversial projects in the U.S., Canada, Mexico, Europe, Africa, Australasia and the Middle East. He helped design a risk communication protocol for the National Governor’s Association (NGA) and developed an online risk communication training for the Centers for Disease Control and Prevention (CDC).
John is an adjunct professor at the Indiana University School of Public and Environmental Affairs (SPEA), and has lectured at Arizona State University, the Universities of Texas, Arizona and Denver, and the Queensland University of Technology in Brisbane. He is the past Communications Director of the Arizona Department of Environmental Quality and the former Director of Issues and Crisis Management for Motorola Corporation.
Pricing
| Class | |||
|---|---|---|---|
| (re)Building Public Trust | 2 days | $ 975 |
Please contact John Godec (602)881-1021 or [email protected] if interested in an in-house training requiring a minimum of 16 participants.
What to Expect: This is an IN-PERSON training. Training is usually held 9:00 AM - 4:30 PM unless noted otherwise. We will break for a 1-hour lunch. Meals are not included. After you have registered, you will receive details specific to the training location via email three (3) weeks prior to the training dates. If you need assistance, please contact us: 720-237-9175 or [email protected].
For complete details please view our Policies.
Upcoming Dates
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