Research and neuroscience is revealing more about the elements of trust, including the idea that we often make decisions about trusting others in as little as 100 milliseconds, and also what we can learn about trust from children. Trust is at the core of engagement and conflict.

Research shows that we believe we know more than we actually do – including our own inherent ability to spot a liar. Consciously, we’re not very good at knowing whether or not we’re being deceived, but unconsciously we actually have pretty good radar for spotting phonies. Think of it as the ‘butterfly effect of trust’; it’s all part of understanding the phenomenon of credibility.