A sincere, well stated apology is the most important thing to deliver when you’re dealing with someone who has, or feels like they have been wronged or mistreated. If you’re dealing with someone or some group that has a real grievance, it’s the only way that you’re going to get beyond their animosity directed at you and your organization. Clients often have trouble accepting the need to apologize for something that may not have occurred on their watch or something that might have occurred long ago. Consider this. Read More …