You’re doing stressful work with stressed out people in an especially stressful time. Did I mention that we’re all stressed? I’m not trying to diminish the real challenge that many people are facing these days, but doing the work that you do is important and not for the faint hearted. Developing the resilience to work with human emotions and facilitate engagement and the inevitable conflicts requires fortitude and true courage. It requires not only empathy, but thick skin.