A lot of the work that’s done with the public is just generally difficult. Jobs with the greatest burnout have always seemed to be those in the service industry – servers, retail employees, catering to everyday people. So it stands to reason that successfully facilitating people in meetings that deal with oftentimes contentious, emotional issues requires a significant level of skill, composure and emotional intelligence. We help people develop those skills and manage those situations and we often end up advising individual facilitators about how to better maintain their own demeanor and equilibrium in these trying situations. If you’re one of us who works in this space, consider this.