I told you my story of the pants at the top of this blog which, I hope, helps clarify the importance of the myriad of non-verbal factors involved in conveying knowledge and nurturing understanding in others. Because so much of the work that you do involves working with groups, those non-verbal dynamics are that much more important. As a facilitator, emotional intelligence is key to judging who’s in the room, what they’re feeling and what’s really going on around you.