You probably remember the story of the collapse of a section of Interstate 95 in Philadelphia this summer that was expected to result in a local traffic nightmare for at least months while the fix was planned and executed. Instead, the repair was accomplished and traffic restored in astonishingly record time. The following piece seems to suggest that it’s “citizen voice” that usually bloats the process, delays projects and inflates construction costs. I’d suggest that it’s lousy “citizen voice” processes that tend to muck things up. Ignoring consequences and bypassing the community isn’t a long-term solution, but streamlining the review process has to be done and learning how to engage stakeholders with skill and efficiency is what we’re all about.