In our coaching classes, we frequently talk about dealing with highly agitated, angry people and their aggressive behavior in public meetings and other settings. One of the strategies we employ helps facilitators and clients make sure that they do everything possible to preserve their relationships with those people. Anger escalates even more when people feel that they’re being demeaned, devalued, dismissed and treated badly. Disagreeing with someone’s position is very different from humiliating them personally – it is imperative that you don’t cross that line. We recognize that they’re often treating you badly in those situations, but if your objective is to manage the conflict and move the conversation forward, you’ll need to endure that and not allow yourself and your own emotions to reciprocate. Read on.