One of the behavioral strategies that we talk about to help angry people become less angry and to rebuild trust is hard and counterintuitive for most experts but truly effective. It’s called dilemma sharing. Bring people in to see the challenges that you’re facing before you try to solve them....
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I think we’ve reached the point where it’s pointless to waste time debating whether or not most people have lost faith in institutions and experts. They have. We have. Public engagement will be key for those institutions and experts to re-earn some semblance of credibility, which we all need if ...
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I talked to a colleague recently who told me that the public agency she’s working with has now decided that from now on, all public meetings and interactions shall indeed only be done virtually, by Zoom. It’s worked well enough for them over the past several months, it’s easier and ...
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The world is finally talking about unconscious bias. About time. It’s an idea that’s hard for a lot of folks to get their heads around, but why is it and what is it that predisposes seemingly intelligent people to fear or hate others that simply don’t … look … like ...
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Although I consider myself quite expert when it comes to bars, sidebars are different. This article is related to the previous piece about why relying solely on Zoom meetings and online encounters don’t make for the most useful relationships.
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Zoom and any of the several other video conferencing platforms that we’re all are using these days has saved our bacon in the past year. I can’t imagine what life might have been like without these platforms. But, as we (in The Participation Company) can attest, Zoom fatigue is really ...
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Giving the governed access to their government is a critical part of authentic, effective public involvement. But engagement can’t be just a zero-sum numbers game. It’s about bringing people in to learn, weigh, consider, discuss and really contribute to the best decisions for everyone’s collective interests. Online and video engagement ...
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Albert Einstein said, “The measure of intelligence is the ability to change.” Pretty smart idea – I’m surprised that guy didn’t make more of himself. Changing opinions and positions is so hard for most people because opinions become part of our identity – they’re who we are. So getting people ...
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Criticizing, debating and railing at the government has been a favorite hobby of people the world over since government was invented. Now, in some times and places this might result in losing your actual, personal head, but thankfully we’re not there yet – as of today. As public trust in ...
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Regardless of the purpose or size of any meeting that you’re managing, there are a few things that need to happen right away – like now. First, people have to feel comfortable and welcome and you need to make sure that happens. Second, people need to know why they’re there; ...
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