In addition to actually doing this work, we train a lot of other people to do this work. Invariably, people come into training workshops looking for the magical, new, cool thing that will fix all of their problems in dealing with the public. Here’s the secret sauce....
read more →
Max Hardy is a longtime Aussie mate and colleague of ours who, in this Ted talk, does a nice job of explaining the power of the right question....
read more →
The Edelman Trust Barometer has measured and tracked public trust in institutions globally for several years, so, to understand this death of trust, we go to the horse’s mouth – Edelman. This is a long piece of video from the Aspen Institute, but if you want to understand this phenomenon ...
read more →
We help organizations overcome dysfunction, both with the customers/public that they serve and internally. People need control of their lives and jobs and if they don’t get it, they disengage....
read more →
These are tough days to be working in public service, especially federal government. It’s hard for people who have been under constant fire and derision for years to stay motivated to serve the greater good, and it’s difficult to inspire younger people to want to do it for a living, ...
read more →
Dictionary definitions of conflict vary with the dictionary, some including references to war to others that reference the more mundane incompatibility. Conflict resolution and dispute resolution are often used interchangeably, but disputes are more typically defined as something a little less serious than conflicts, or at least something that’s ...
read more →
It was that first night, after a few hundred public meeting attendees started hollering at me about the things they were scared of or mad about, that I became very seriously interested in risk communication. I was barely aware of the term prior to then and only a select few ...
read more →
Back in one of my previous lives (working for a Fortune 50 company), most of my job was managing a variety of the inadvertent kinds of problems that negatively affected the business, or the variety of other issues brought on by dumb manager decisions and things that people in the ...
read more →
Some quick thoughts about what we saw and heard at the September IAP2 North American conference in Montreal about capturing and responding to public opinion – specifically related to online engagement. As you may know if you attended or signed up to get our updates, we released the results ...
read more →
