“Never apologize, mister, it’s a sign of weakness.” ― John Wayne One of the hardest things for people – individuals or organizations – to do is say “I’m sorry!” Think about your closest personal relationships. Something you have done or said – intended or not – has hurt a person who is important to you. Can… read more →
Some quick thoughts about what we saw and heard at the September IAP2 North American conference in Montreal about capturing and responding to public opinion – specifically related to online engagement. As you may know if you attended or signed up to get our updates, we released the results of a survey of the practice,… read more →
What is active listening? Many years ago when I was a callow public involvement apprentice, I took a course from one of our icons, Jim Creighton, the founding president of The International Association for Public Participation (IAP2), on Active Listening. It was so intimidating on a personal level, and yet it changed my life in… read more →
This summer, we surveyed IAP2 leaders and practitioners about the condition of our field in 2016, and the public participation survey results are in. In fact, we presented those today during our 2016 IAP2 North American Conference session, titled “Over Our Dead Body.” If you were in attendance, you might want to refer back to… read more →
Our partner, Dr. Marty Rozelle, recently wrote an article on dialogue in community involvement and the importance of listening to others. Well, I consider myself a professional listener, so I thought I’d expand on that. With my community involvement work, I do a lot of listening to others … Every couple of weeks I listen… read more →
Conflict resolution strategies and conflict resolution techniques aren’t very difficult to understand, but they’re often challenging to implement because of our own egos. Sometimes this means we’re sweeping problems under the rug or downplaying the situation at hand–even covering it up. However, executing an effective conflict resolution strategy means we acknowledge and agree on the… read more →
The dictionary defines the verb trolling as making “a deliberately offensive or provocative online post with the aim of upsetting someone or eliciting an angry response from them.” We all experience this and the more we use online dialogue and public input in community involvement, the more doors we open to these trolls to disrupt… read more →
Of all of the conflict resolution activities that we have at our disposal – and there are a lot of them – this one is probably the granddaddy of them all. Do you feel like I do – not only don’t people listen, but most don’t know how to listen? There’s only one answer and they… read more →
Jails, cemeteries, hospitals, unemployment offices, corner offices, and congress are all filled with people who’ve made bad decisions. But what exactly is what is consensus decision making?
There are many conflict resolution techniques that can be used in a variety of circumstances. A prior blog post discussed conflict resolution activities that we’re going to expand on a bit here.