A Strategic Communications Plan Would Have Avoided Conflict A lack of communication by the U.S. Bureau of Land Management (BLM) appears to have been a key factor in U.S. District Judge Gloria Navarro’s decision to dismiss charges filed by the federal government against Cliven Bundy earlier this year. A clearly written and followed strategic communications… read more →
John Godec was asked to give a facilitation skill training to the IAP2 via webinar. As this training was for a sold out group of members, we thought that you would enjoy having this training for yourself. This is part 3 in the series. If you missed the earlier two parts, you may want to… read more →
This newsletter offers varying ideas and approaches for engaging and communicating better with the public, including presentations, words, (re)building trust, opposition, better meetings, conflict resolution and all the related subjects. But the real core of our (TPC’s) consulting and training practice is building and nurturing dialogue among people. Sometimes there’s confusion about what that actually… read more →
We talk a lot in these emails about understanding and dealing with public conflict and anger but we don’t often get into the subject of online bullies and trolls. Fact is, humans are naturally wired to cooperate, but online anonymity is a game changer – trolls have nothing to lose and even normally reasonable people… read more →
The “Curse of Knowledge” suggests that experts in almost any field find it difficult to communicate and connect with people who aren’t also expert or at least extremely knowledgeable. We help our clients bridge that communication gap, so I thought you’d appreciate this take on the subject.
Developing and nurturing dialogue has to start with communication and connecting. And that requires curiosity, empathy, finding core values, consistency and practice – lots of practice. I think Alexander Graham Bell started us down this long, dark road of lousy communication. We have to blame somebody and he seems an easy choice. We connect (or don’t,… read more →
Some of our clients’ problems seem hopeless, with consensus among the varying parties feeling inconceivable. But we’ve found, over time, that getting the parties together creates the atmosphere where much is possible.
Our courses on outrage spend time differentiating among true outrage, self interest and ego. Ego is one monster requiring special care. Here’s one mediator’s solution.
A lot of government’s face time with the public often involves making presentations to groups in semi-formal public meeting settings. If the issue in question is not very controversial and the agency has earned and nurtured a level of trust with their public audience, there’s a good chance that people will be willing to listen… read more →
Sincere apology is a necessary part of dealing with emotional people when those people have been wronged. How do you think Kevin Johnson did?