The “Curse of Knowledge” suggests that experts in almost any field find it difficult to communicate and connect with people who aren’t also expert or at least extremely knowledgeable. We help our clients bridge that communication gap, so I thought you’d appreciate this take on the subject.
Developing and nurturing dialogue has to start with communication and connecting. And that requires curiosity, empathy, finding core values, consistency and practice – lots of practice. I think Alexander Graham Bell started us down this long, dark road of lousy communication. We have to blame somebody and he seems an easy choice. We connect (or don’t,… read more →
Some of our clients’ problems seem hopeless, with consensus among the varying parties feeling inconceivable. But we’ve found, over time, that getting the parties together creates the atmosphere where much is possible.
Our courses on outrage spend time differentiating among true outrage, self interest and ego. Ego is one monster requiring special care. Here’s one mediator’s solution.
A lot of government’s face time with the public often involves making presentations to groups in semi-formal public meeting settings. If the issue in question is not very controversial and the agency has earned and nurtured a level of trust with their public audience, there’s a good chance that people will be willing to listen… read more →
Sincere apology is a necessary part of dealing with emotional people when those people have been wronged. How do you think Kevin Johnson did?
John Godec was asked to be part of the IAP2 webinar training on the topics of facilitative mediation, emotions and outrage. He talks about what a facilitator does to deal with people’s emotions. Since this training was for a sold out group of members, we thought that you would benefit from having this training available.… read more →
Recently, John Godec was asked to be part of the IAP2 webinar training. It was his great honor to present facilitative mediation, emotions and outrage to a sold out group of members. Since it was a sold out group and a dynamic discussion, we thought that you, our dear reader, would appreciate having this training… read more →
I was talking to ALEXA the other night and we were discussing the fact that the subtlety and effectiveness between almost the right word and exactly the right word can make or break any encounter between two people or between a facilitator (or presenter) and a large group. Are you willing to consider the nuances? Metaphors… read more →
Public speaking (glossophobia) is a source of high anxiety for most people – it’s our biggest social fear. So, when people are thrown into scary situations, they’ll typically hide in their more comfortable ‘expert’ zone and end up sounding like a robot reciting technical data. That, of course, sounds incomprehensible or condescending to the audience… read more →