The dictionary defines the verb trolling as making “a deliberately offensive or provocative online post with the aim of upsetting someone or eliciting an angry response from them.” We all experience this and the more we use online dialogue and public input in community involvement, the more doors we open to these trolls to disrupt… read more →
Of all of the conflict resolution activities that we have at our disposal – and there are a lot of them – this one is probably the granddaddy of them all. Do you feel like I do – not only don’t people listen, but most don’t know how to listen? There’s only one answer and they… read more →
Jails, cemeteries, hospitals, unemployment offices, corner offices, and congress are all filled with people who’ve made bad decisions. But what exactly is what is consensus decision making?
There are many conflict resolution techniques that can be used in a variety of circumstances. A prior blog post discussed conflict resolution activities that we’re going to expand on a bit here.
I can imagine that many shared my foreboding as the world approached the referendum known as Brexit. Now that we are hearing about and beginning to experience some of the fallout from this vote, many of the “Leave” voters are beginning to wonder if they have done the right thing. Should consensus decision making have… read more →
“Houston, we have a crisis.” –Crew of Apollo 13 Actually the Apollo 13 crew had a PROBLEM as well as a crisis. Have you ever noticed that people tend to define a problem by its solution? “The problem is … we need a stoplight at this intersection!” “The problem is … airlines have to stop… read more →
We’re in the people business. So we like to observe people. Over the past couple of years, I’ve had the incredible experience of watching two small boys learn how to deal with the world and with each other. And it hit me: Yikes – people start out as children!
People deal with conflict in a variety of ways, therefore you need different conflict resolution strategies. We at Participation Company spend a lot of time talking about conflict resolution through active listening and training people to resolve conflict using a variety of strategies. This is how the Thomas-Kilmann measurement instrument and their five conflict resolution strategies… read more →
It’s been a decade since I read James Surowiecki’s book (The Wisdom of Crowds) about how our collective smarts shapes good decisions through consensus. In theory, I’m a big believer. And then along came the consensus decision that Donald Trump is the best Republican candidate available.
It’s understandable for people to want to find those big, hairy conflict resolution skills or ideas that will instantly fix the problem that they’re having on their public project.