Back in one of my previous lives (working for a Fortune 50 company), most of my job was managing a variety of the inadvertent kinds of problems that negatively affected the business, or the variety of other issues brought on by dumb manager decisions and things that people in the company had done or failed… read more →
Whether you are engaging in basic public communications or crisis management activities, simple facilitation or consensus building on a complex topic, there is one skill that we all need at all times: The ability to listen. If you have watched any of the recent town hall meetings on TV, you will see just how important… read more →
Social facilitation, or the audience effect, is defined as the tendency for people to act differently with an audience than when they’re alone. With social media, people always have an audience. Media and politics are giving us permission to act – online and in person — in ways that we haven’t experienced before. We are,… read more →
Although federal agencies can be reticent to convene advisory committees (in part due to restrictions posed by the Federal Advisory Committee Act), municipal governments routinely employ citizens advisory committees for issues ranging from parks and recreation and solid waste management to business recruitment and retention, libraries, and the arts. Well designed citizens advisory committees can… read more →
As the principal government agency responsible for enforcing federal law around our environmental health – clean air, water and waste – the U.S. Environmental Protection Agency (EPA) has protected and prolonged the lives of people in the United States since late 1970 – and, because of the EPA’s work with global partners, for people around… read more →
Much of our public engagement practice over the decades has been woven into environmental reviews and issues. The recent spate of Executive Orders from the new White House have reminded me of one of my favorite hit oldies, Environmental Justice, or EJ for short. What a great concept – Justice. Who could argue against that?… read more →
For those of us who love ice hockey, ’tis the season! As a fan of ice hockey and my work, it struck me that a hockey match is kind of like a public meeting that, if facilitated properly, can end up being a satisfying experience for most. Like many public meetings, participants are the opposing… read more →
The guy running the project was honest; brutally honest in fact. He said he’d done his time in the military, took his degree, his rank and his time in and hooked on with a federal agency that he barely knew existed before he joined it. He was interested in getting to early retirement and benefits… read more →
These are challenging times for us public participation practitioners. Our life’s work is conflict management and dispute resolution, plus adjusting to the various conflict resolution styles. To support this, we’ve built some nice, neat boxes that contain tools for working with people in most of the ‘real world’ situations encountered over the last 40 years.… read more →
Digital communication has truly transformed public participation, from risk communication to online town hall meetings. However, it is not an automatic or comprehensive solution to working with the public. Agencies would like it to address everything they want to do with the public, but it just doesn’t. When I look at my digital toolbox with… read more →