“Houston, we have a crisis.” –Crew of Apollo 13 Actually the Apollo 13 crew had a PROBLEM as well as a crisis. Have you ever noticed that people tend to define a problem by its solution? “The problem is … we need a stoplight at this intersection!” “The problem is … airlines have to stop… read more →
We’re in the people business. So we like to observe people. Over the past couple of years, I’ve had the incredible experience of watching two small boys learn how to deal with the world and with each other. And it hit me: Yikes – people start out as children!
People deal with conflict in a variety of ways, therefore you need different conflict resolution strategies. We at Participation Company spend a lot of time talking about conflict resolution through active listening and training people to resolve conflict using a variety of strategies. This is how the Thomas-Kilmann measurement instrument and their five conflict resolution strategies… read more →
It’s been a decade since I read James Surowiecki’s book (The Wisdom of Crowds) about how our collective smarts shapes good decisions through consensus. In theory, I’m a big believer. And then along came the consensus decision that Donald Trump is the best Republican candidate available.
It’s understandable for people to want to find those big, hairy conflict resolution skills or ideas that will instantly fix the problem that they’re having on their public project.
I was looking at an old op-ed by Steven Corman from ASU, and co-author of “Weapons of Mass Persuasion,” that was directed specifically at U.S. public diplomacy, but spoke volumes about the work that we do in conflict resolution and mediation.