Let’s get to the point: truth and reason are frequently losing. Your measured evaluation, research and reams of data presented in an objective way to an increasingly skeptical and mostly disinterested public, intended to appeal to their logic and common good, is competing with a steady diet of electronic and algorithmic emotional propaganda. And that… read more →
You might also consider that aside from the bot-generated posts and the active campaign to game the online world, real people like being mad. Really. We’re wired to … kinda get off on being angry; it’s a dopamine kick, a feel-good release of endorphins. And it works extra well online.
Working with people and serving the public good isn’t for the faint of heart, especially these days; it takes true grit. That sounds like a funny description for what many people consider to be a soft skill, but it’s most certainly the case. Frankly, it’s easy to become discouraged when you deal with conflict all… read more →
So much information is exchanged online in some way; it’s how most people are connecting and how government agencies are increasingly communicating with their customers. We’ve never been able to reach so many people so quickly and so efficiently, but like everything else, there are always consequences and challenges. Most experts point to the fact… read more →
I just spent several days professing with the next generation of public servants at a major university recently and a hot topic of classroom conversation had to do with big changes made by their administration without engaging the students who would be affected – they weren’t pleased. The conversation was respectful but heated, which begs the question… read more →
The changes in news, who and how it’s presented and how “news” is defined is top of mind if we’re interested in fighting disinformation and fakes. Most people now get their information from cable news and the internet. The Rand Corporation considered journalism facts vs. opinion and concludes that “cable programming today is highly interactive… read more →
If you’ve ever wondered if one of your more extrupulent (Yeah, I know there’s no such word … but it’s my newsletter) meeting attendees might be suffering from a lack of oxygen to the brain, we now have the answer – possibly. A recent study says “small rooms can build up heat and carbon monoxide… read more →
Mechanical engineers speak a language that urban planners don’t understand, and biologists use language that’s probably meaningless to atmospheric scientists. Experts and most people in specialized fields develop their own unique verbal and written shorthand and use acronyms that are meaningless to the rest of us mere mortals. It’s very useful and professionally appropriate when… read more →
Empathy is on the decline. This is pretty startling information because we talk about empathy a whole lot in this work. Research suggests that people are getting less empathic – or empathetic, if you prefer. And, in fact, people are getting more selectively empathic, meaning that we might care about, and can empathize with, people… read more →
Great presenters and speakers are made – not born – so do yourself a favor and carve out sixteen (16) minutes to watch and absorb a couple of these tips, it’ll make you more effective.