Attendees will better understand and manage interactions with highly suspicious and skeptical citizens who don’t believe in government authority or the value of public service professionals.
This will be an interactive and practical look at the current mood of the U.S., how and why we got here and what to do about it. We’ll explore the most current research from a variety of reliable sources and apply that information to tested and proven ways to increase the credibility of people who work in the public sector and improve your ability to do your job.
You’ll have time to bring some of your stickiest challenges to the conversation, we’ll provide the coaching and help you develop a workable path forward.
Course content will cover interpersonal skills, better public behaviors, conflict resolution, understanding and dealing with difficult people, and proven, better communication and messaging skills that work better when dealing with cynical and disbelieving citizens.
Trainer: John Godec
Building Public Trust Flyer