The Best Leaders are the Best Communicators

You may have noticed that the public sector workforce is changing – a lot. Of course, there’s always an ongoing turnover in people, but federal agencies in particular are seeing a major loss of institutional knowledge and new people are filling management positions with little experience in actually dealing with and managing people. People skills are sometimes called soft skills, which suggests they’re not really all that important. And, of course, that’s pure baloney. Here are five key things to know … or learn.