Conflict Blunders and Success

Most people like to avoid conflict in their lives. Sure, some people get their jollies from chaos (and media feeds on it because it attracts an audience and produces lots of revenue), but the rest of us don’t go out of our way to invite the pain and confusion that goes along with it. But, of course, life is constant conflict and most of the work that you and I do revolves around disputes and friction, so understanding it is useful. People naturally react to conflict in one of four less-than-useful ways. The most effective resolution: collaboration. Read more