Great presenters and speakers are made – not born – so do yourself a favor and carve out sixteen (16) minutes to watch and absorb a couple of these tips, it’ll make you more effective....
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I’ve been tearing my hair out working to resolve an ongoing problem caused by my (now former) bank for the past several months. If you’ve had to try to find a live, responsive human person hidden somewhere in the phone tree at a bank, insurance agency, cable or other utility, ...
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Past issues of this newsletter have had lots of pieces on the decline of public trust and the critical need for the public sector to (re)build credibility with the people that it’s supposed to serve. I don’t think there’s a more obvious and glaring example of the consequence of distrust ...
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Just so happens that I’m writing this from Chicago (Second City, that Toddlin’ Town, the City of Broad Shoulders, Hog butcher for the world, or as the Wall Street Journal called it, Beirut by the lake) this week. I’m teaching the weeklong IAP2 Foundations in Public Participation course ...
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Welcome to the new Age of Unreason. When my opinions trump your facts, when any news that might be contrary to my existing beliefs must be fake, and the only information that I trust comes from sources and people who tell me what I want to hear – you have ...
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If you’re at all familiar with the International Association of Public Participation (IAP2) Spectrum, you know that the range of public influence level categories begins with ‘Inform’. And if you learned about the Spectrum from a licensed IAP2 instructor, you should also have heard that ‘informing’ people, in and of ...
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Communication and engagement is at the core of successfully driving change in any organization or business, and with any kind of issue or project that requires public support. Human nature means that people will almost always opt for the status quo rather than any kind of change because change is ...
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The power of an apology can’t be dismissed. When people feel like they’ve been mistreated, nothing less than an apology by the perpetrator will suffice – if you want some kind of decent relationship with the mistreated. But it’s incredibly difficult for ego driven people to accept or do it. ...
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One of the factors that tell you whether or not the people that you’re dealing with will be angry or concerned, and to what extent, about your proposed issue or project, has to do with the memorability of the issue. Things that generate a lot of publicity, attention and street ...
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