There’s no way around it, people don’t trust most authorities or organizations with power over their lives. Public trust in institutions has been consistently deteriorating for decades but seemed to fall over the cliff after the more recent U.S. economic crash. Here’s the cold truth....
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Even if you don’t feel this way yourself, the evidence is pretty clear that we’re generally in a lousy mood in this country. The result is a lack of overall civic trust that shows in the numbers; like only 41 percent of people trusting organized religion – and that’s even ...
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Getting to your point right up front in presentations and written material hit a nerve with people after the last issue, so I think it’s worth exploring from another perspective....
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Having actively worked for and now consulting for both corporate and public service organizations, I’ve watched how big institutions can soon start to think in an insular way, which tends to be fatal to their mission and success. Once big government agencies start focusing solely on their own culture and ...
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Sometimes it’s easy to get lost in the details and nuance of what we do for a living, so once in a while it’s good to take a breath and remind ourselves of the bigger picture of how good, effective meetings need to happen....
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Eventually we’re going to have to figure out how to talk to, deal with, and work with people that we don’t agree with or maybe even don’t like very much. That’s going to require (re)developing a skillset that feels like we’re losing. I’m seeing more being written about the need ...
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Working with the public and facilitating groups, especially oftentimes upset people, isn’t for the faint of heart – it takes courage, and courage requires confidence. For most healthy people, I think confidence can ebb and flow; it isn’t an absolute constant, and sometimes, when confidence is a little low it’s ...
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