One of the behavior changes that we talk about is giving affirmation and respect to people. And no, I don’t mean pandering to bad behavior or bad ideas, but giving people some respect for the way they feel and even maybe some empathy for the fact that the system runs ...
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There’s an old lawyer axiom that says, If you don’t have the law, argue the facts. If you don’t have the facts argue the law. If you don’t have the law or the facts, just argue. You’ve probably noticed that truth and facts are having a tough time these days. ...
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Warren Buffet said, “Trust is like the air we breathe – when it’s present, nobody really notices; when it’s absent, everybody notices.” The components of trust are important to recognize: think authenticity, rigorous logic and empathy.
Most of us don’t trust social media, but most of us still ...
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Good communication and engagement starts with connections and that typically requires conversation. Our focus on tools and electronic media has resulted in our degraded skills in interpersonal communication. It really is a craft and here are 10 rules for getting better at it....
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You might have noticed that listening is one of the 10 rules in the previous Ted Talk, so these next two dig a little deeper.
You’re a bad listener, here’s how to remember what people say.
When listening isn’t enough.
There are reasons why we hate to listen, ...
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This newsletter offers varying ideas and approaches for engaging and communicating better with the public, including presentations, words, (re)building trust, opposition, better meetings, conflict resolution and all the related subjects. But the real core of our (TPC’s) consulting and training practice is building and nurturing dialogue among people. Sometimes there’s ...
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We talk a lot in these emails about understanding and dealing with public conflict and anger but we don’t often get into the subject of online bullies and trolls. Fact is, humans are naturally wired to cooperate, but online anonymity is a game changer – trolls have nothing to lose ...
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The “Curse of Knowledge” suggests that experts in almost any field find it difficult to communicate and connect with people who aren’t also expert or at least extremely knowledgeable. We help our clients bridge that communication gap, so I thought you’d appreciate this take on the subject....
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Developing and nurturing dialogue has to start with communication and connecting. And that requires curiosity, empathy, finding core values, consistency and practice – lots of practice.
I think Alexander Graham Bell started us down this long, dark road of lousy communication. We have to blame somebody and he seems ...
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