There’s no way around it, people don’t trust most authorities or organizations with power over their lives. Public trust in institutions has been consistently deteriorating for decades but seemed to fall over the cliff after the more recent U.S. economic crash. Here’s the cold truth....
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This isn’t about changing engineers (that’s just creepy), it’s about helping technically oriented people understand how and why people resist change. Most of the work that you do ultimately leads to some kind of change that people are required to accept in their lives, and believe it or not, there’s ...
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The two biggest public challenges that clients and students tell us they face is that (1) they don’t know how to get people involved, except for (2) the ones that do, come to meetings and hearings mad. They’re right, and here’s the empirical evidence....
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| Public involvement is a practice that’s pretty simple in concept and complex in successful execution – after all, we’re dealing with people. So, when I ran across the following that does a nice job of explaining it, I had to pass it on to you. |
Sometimes it’s easy to get lost in the details and nuance of what we do for a living, so once in a while it’s good to take a breath and remind ourselves of the bigger picture of how good, effective meetings need to happen....
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Having actively worked for and now consulting for both corporate and public service organizations, I’ve watched how big institutions can soon start to think in an insular way, which tends to be fatal to their mission and success. Once big government agencies start focusing solely on their own culture and ...
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Getting to your point right up front in presentations and written material hit a nerve with people after the last issue, so I think it’s worth exploring from another perspective....
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