On the Road Again
If people can’t or find it uncomfortable to come to you, go to them. Yo, Philly!...
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Finding the Elusive Middle
The us against them mentality is no clearer than in local planning and zoning issues. As the price of real estate keeps home buying out of reach for more people, housing alternatives are struggling to find traction. The mere suggestion of “affordable housing” sends a lot of adjacent, existing homeowners ...
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I’ve Got Two Chickens to Paralyze
Well before Eurythmics wrote and sang those immortal words, “Sweet dreams are made of cheese,” I’ve been interested in popular music lyrics and how they reflect the mood of the time. Every era seems to lean into the emotional state of people experiencing their time from the “...
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What Not To Have in Common With Vladimir Putin
Hubris or arrogance – closely related, but subtly different emotions – are one of the biggest impediments to (re)building and maintaining trust in people who need to know that you’re credible. The challenge comes when highly qualified, well-intentioned people need to relate to those who don’t have that knowledge and ...
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Who Can You Trust
We talk about the loss of trust in expertise and institutions and it begs the obvious question of what we can do to get it back. The answer to that question is a little more involved than this very brief answer, but it’s not a bad place to start. Be ...
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What To Do About It
There’s a common belief that people in Western societies are becoming increasingly polarized, folding into moral tribes. But there’s significant evidence to suggest that we may be less polarized than we’re sometimes encouraged to believe. There are those who stand to gain power and income by convincing us we’re widely ...
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Weaponized Bull$%!$
Kid diseases that have been inconsequential for decades because of childhood immunization programs are making a comeback because those programs are now under assault. We have at least one avowed anti-vaxxer Presidential candidate making noise. Trust in credible institutions and science is deteriorating. Up is down, black is white, and ...
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Good Morning, Everyone, and Welcome to Democracy
Every once in a while, we can all use a shot in the arm (or in my case, a shot). When true public participation presents itself, we need to celebrate it. If you’re looking for lessons, guidance and good examples, I can’t think of a better inspiration than Vermont Town ...
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So, That’s It
We’re way over-surveyed and it drives me a little nuts. I don’t want to “provide my customer experience to help them serve me better” every time I buy a pack of gum at 7-11. Online reviews especially have gone overboard and I ignore ’em . . . unless I have ...
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The Confidence Sweet Spot
The value of humility can’t be overstated when it comes to preventing and reducing conflict. It seems counterintuitive to professionals who have worked hard their entire lives to develop a high level of expertise and confidence in their own abilities in their respective fields. So, to be asked to be ...
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