I’m quite sure that you’ll agree that 2020 is one for the books. 20-20 hindsight may be forever ruined as a positive reference. But on top of everything else going on, this may end up being known as the year of apology. There are a lot of obvious and not so obvious sins being atoned for right now and the people atoning are doing it sometimes well and sometimes terribly. We’ve discussed the power of apology here in the past; when someone feels truly wronged, nothing short of a powerful, authentic, personal expression of regret will do. The following is a nice, brief summary of what that should look like. Read more