Communication and engagement is at the core of successfully driving change in any organization or business, and with any kind of issue or project that requires public support. Human nature means that people will almost always opt for the status quo rather than any kind of change because change is ...
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Active listening is a big but often disregarded part of real communication and public engagement, but sometimes it’s easy to forget the true core of why it’s so important. People who believe that they’re actually being heard feel like the listener cares about them and what they have to say. ...
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It’s a tough work environment for people in a lot of organizations these days with forced changes, shutdowns and shifting priorities. People are on edge, and understandably so. Keeping things moving internally usually falls on the shoulders of communicators and group leaders, so I thought you might be able to ...
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Time flies. It’s hard to believe that it was 33 years ago – just last month – that STS-51-L, the Space Shuttle Challenger, exploded 73 seconds after launch, taking the lives of seven astronauts, including Christa McAuliffe, a high school teacher from New Hampshire. Much has been written, documented, re-enacted ...
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We’ve often referenced the Edelman Trust Barometer as one credible source for a lot of ongoing evidence that shows people just don’t trust institutions – especially government. Turns out, some of the most recent data indicates that women are even less trusting than men when it comes to institutions....
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This story supports the old adage of no good deed goes unpunished. Most of the people that we work with, particularly those working in the public sector, are believers in the greater good – they do things for the right, ethical reasons. But more and more we find smart ...
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Way, waaay back in the olden days (like almost 20 years ago) when you wanted to communicate with somebody, you could actually pick up a phone, call them, and they, in turn … would actually answer it, and talk to you. No – really! But, that ship has sailed, and ...
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Because it isn’t a business, it serves a different purpose and the goals just aren’t the same. Government can learn a lot from good companies and C-suite managers, but government isn’t a capitalistic enterprise and it shouldn’t be. Sometimes corporate arrogance oversteps wisdom when executives make the jump to the ...
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A course that I teach at Indiana University is, in part, taught online. Most of it is face to face but student demand, time constraints, and the times require some of it to be virtual, which is pretty incongruous when the subject matter is, essentially, interpersonal communication – don’t get ...
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