Princess Diana once said, “You can’t comfort the afflicted without afflicting the comfortable.” We afflict a lot of clients. I mean that most clients hate conflict and avoid it any way they can and they often hire us hoping we’ll just make their problems magically go away. But, like most ...
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If you read last month’s issue, you probably remember the piece that we sent you about behavioral science differences between face to face and online meetings. We, and that story, have concluded that face to face meetings are generally superior to meetings done by Zoom, Teams or some other online ...
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If you’re wondering what to do with all your spare time over the holidays, I strongly endorse reading “Democracy Awakening: Notes on the State of America” by Heather Cox Richardson, an academic historian and professor at Boston College. It’s a current New York Times best seller and makes ...
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This might sound weird, but I’ve always liked washing dishes by hand. I worked as a dishwasher and busboy at a local fancy restaurant in high school and I liked the dishwashing part more than bussing. I know that machines are more water efficient and I use mine all the ...
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Most of our clients who are pursuing projects for the greater good or are trying to build great things for great reasons believe that simply explaining their actions will convince people to support their efforts. It probably won’t and you might be astonished by the reason. People often prefer ignorance...
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The Annenberg Public Policy Center released a poll showing that just 71% of Americans think approved vaccines are safe – down 6% since April 2021. Just 63% think the COVID-19 vaccine is safer than getting COVID – a decline from 75% in 2021. This in spite of the fact that ...
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Public anger is a fact of life in America today and most of those who work with the public are fully aware of that. We teach those people how to effectively engage with communities and deal with omnipresent opposition and anger. It’s often assumed that anger is a bad thing ...
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I can’t think of a better argument for brevity and quality than one that’s been around for more than a century and a half. Those of us who went to school when “civics” (or something like it) was a thing probably learned at least parts of Lincoln’s Gettysburg address. Delivered ...
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Video meetings aren’t as effective as being face to face. You’re probably not shocked to learn this. Our world changed with the COVID pandemic; we thought we were out of business until video meeting platforms like Zoom and Teams came riding in like the proverbial cavalry to save the day. ...
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Of course complaining about propaganda might make us feel momentarily better, but finding solutions is what this requires. Pre-bunking is a place to start. That’s a clever term for a simple idea: address the propaganda right up front. Instead of just hoping that your message and facts will stick, anticipate ...
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