I spent most of my earlier career years interviewing lots of different kinds of people about lots of topics, which was fertile training ground for the kind of work that we now do. So if you’re interested in getting better at drawing the values, needs and interests from people that ...
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Government exists to provide for the common welfare. That means government is usually in the business of resolving conflicts for the greater good – or at least it’s supposed to. The greater good is frequently complex and almost always means compromise or some kind of consensus. But even when public ...
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I just spent a couple of days with a group of very smart Midwest State agency people coaching their engineers to speak less like engineers when they’re speaking to people who aren’t engineers. A couple of my partners recently helped a Federal agency with a major public meeting that I ...
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Mark Twain said, “The difference between the almost right word and the right word is really a large matter. ’tis the difference between the lightning bug and the lightning.” If you’re looking for the right words, try these....
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We’ve frequently talked about facts versus perceptions in past issues of this newsletter, and how differently people tend to view the same things. As it was once said, “We don’t see things as they are, we see them as we are.” Here are some things you’ll find interesting....
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A pretty credible study concludes, in part, Teenage males were more likely than average to be self-centered, but this proportion decreased with age. These 18-year-olds are going to grow up, except some people don’t grow up, and they become senior political statesmen....
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