In spite of what Mom said, I frequently ride in cars with strangers. I travel a lot so I’ve come to rely on and trust Lyft and Uber. Now, normally I’m not a very good passenger – I much prefer to be the one driving. But I’ve become comfortable with ...
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The world and working in it will continue to evolve at an astonishing pace with technology growth and artificial intelligence (AI). Oxford economics says that 47% of today’s jobs will be gone in 10 years. And that means that essential skills – empathy, communication, speaking, decision-making and good judgement – will ...
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The ‘Outrage’ course that we teach explains attributes that cause people to be more or less angry, fearful or trusting of you and your organization. One is whether or not people deal with individuals or institutions that actually respond to them. If you’ve tried lately to find a real human ...
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And by you I mean we – we’re all human, different, and irrational sometimes. And most of the time we have to operate in a (alleged) rational, objective, fact-based world. The world of our humanness and the world of reason frequently clash, which can make it tough to work with ...
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I really do try to steer clear of the pure politics of public policy issues but it’s impossible to ignore the Valentine’s Day massacre at Marjory Stoneman Douglas High School, the gutsy response of the #NeverAgain surviving students and now the blowback of people demonizing those courageous,articulate kids online and ...
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Digital communication has truly transformed public participation but it’s not an automatic or comprehensive solution to working with the public. It does not solve everything. Thus, it is important to choose your digital tools wisely in order to promote the collaborative process.
When I look at ...
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Research and neuroscience is revealing more about the elements of trust, including the idea that we often make decisions about trusting others in as little as 100 milliseconds, and also what we can learn about trust from children. Trust is at the core of engagement and conflict.
Research shows ...
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The title above is one of those cute, arrogant bumper sticker quips that people sometimes wish they could say to a difficult person they’re dealing with. Dumbing it down is a term that you hear from a lot of professionals describing the same basic process of reluctantly simplifying something complex ...
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What people think they’ve heard or read can be very different from what you think you’ve said or written and that’s where the trouble starts. Here’s a 10-step solution....
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| Engaging people starts with communicating and connecting and that’s just not easy or intuitive for a lot of people. You might think that it’d be easier to do with people that you know and work with everyday, but even that isn’t necessarily true, so imagine how tough it is for |
