Conflict is part of the human exerience – it’s baked into our DNA – and lasting solutions require resolving conflict. Here you can read the best information on conflict resolution strategies, hand curated by our experts and trainers in public solutions. People don’t always agree, and resolving those disagreements is key to what we do in public participation. Resolving conflicts takes a lot of “soft skills,” more so than just facts. Data rarely changes someone’s mind. To do that you need humility, respect, authenticity and transparency, qualities that are necessary in dealing with the public for your government, organization, or business. These are the newsworthy articles that we have found contribute to this conversation on conflict resolution. Enjoy, dear reader.


Conflict Resolution

Stop Humiliating People

People and conflict go together like peas and carrots (thanks, Forrest); it’s inevitable, but this current culture of incredibly high conflict is newer territory. If we ever hope to learn and grow beyond it, we need to understand the sources and create new ways to fix it. Humiliation, personal rejection ...
read more →

Unconscious Bias

The world is finally talking about unconscious bias. About time. It’s an idea that’s hard for a lot of folks to get their heads around, but why is it and what is it that predisposes seemingly intelligent people to fear or hate others that simply don’t … look … like ...
read more →

Saving Face

Albert Einstein said, “The measure of intelligence is the ability to change.” Pretty smart idea – I’m surprised that guy didn’t make more of himself. Changing opinions and positions is so hard for most people because opinions become part of our identity – they’re who we are. So getting people ...
read more →

Use Your Voice and Body Language

Excessive police violence, particularly against Black people, is now part of the national conversation and it’s needed to be. A buddy of mine – a 25-year veteran Wisconsin cop (retired) – sent me a copy of the Training and Standards document that spells out the Use-of-Force Continuum taught to law ...
read more →

Keeping Your Head

I’ve been binge watching The Tudors on Netflix and, in homage to Anne Boleyn, I realize that these are stressful times for most of us. Whenever I start feeling a little whiny, I think about my doc and nursing friends and relatives working in public health, elder care, and in ...
read more →