Conflict is part of the human exerience – it’s baked into our DNA – and lasting solutions require resolving conflict. Here you can read the best information on conflict resolution strategies, hand curated by our experts and trainers in public solutions. People don’t always agree, and resolving those disagreements is key to what we do in public participation. Resolving conflicts takes a lot of “soft skills,” more so than just facts. Data rarely changes someone’s mind. To do that you need humility, respect, authenticity and transparency, qualities that are necessary in dealing with the public for your government, organization, or business. These are the newsworthy articles that we have found contribute to this conversation on conflict resolution. Enjoy, dear reader.
We’ve talked frequently here about listening skill building and we can’t let it become a tired topic. We live in an age where his opinions are as valid as her facts, everyone talks loud and long and few people actually listen. Resolving human conflict at any level requires finding common ...
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Queen Elizabeth is a practicing cannibal, Justin Bieber is a member of a race of reptiles, and Chemtrails make liberals the demons that they are. If you’re not aware that 5G technology causes Covid-19, the earth is flat and Bill Gates is implanting microchips in the forthcoming vaccine you might ...
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Excessive police violence, particularly against Black people, is now part of the national conversation and it’s needed to be. A buddy of mine – a 25-year veteran Wisconsin cop (retired) – sent me a copy of the Training and Standards document that spells out the Use-of-Force Continuum taught to law ...
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We have a lot of thorny issues to work to resolve in the coming months and years, not the least of which is the movement that suggests police departments should be defunded. Which leads to the question of whether or not people actually want to seriously diminish or truly eliminate ...
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I’ve been binge watching The Tudors on Netflix and, in homage to Anne Boleyn, I realize that these are stressful times for most of us. Whenever I start feeling a little whiny, I think about my doc and nursing friends and relatives working in public health, elder care, and in ...
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A lot of people hate conflict; they avoid it, ignore it, pretend it doesn’t exist and kick the can down the street hoping somebody else will deal with it some other time. Other people attack and bulldoze forward and still some others just roll over to it. None ...
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There are lots of textbook causes for conflict, but one of the root reasons that I run into has to do with some kind of power imbalance. People will almost always rebel (or try to) if they feel they’re being oppressed by people with more power. The art and science ...
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Similar to the benefit of expressing some humility is the benefit of not sounding like you know it all. When experts are dealing with concerned, anxious people, it often feels like the more answers the experts can produce, the more confident and convinced those nervous people will be. But the ...
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We work with clients who are expert in their respective fields, and they’re understandably confident in what they know. But in this new age of anti-science and the demonization of expertise, that confidence is often mistaken for arrogance by an angry, skeptical public. When experts need to establish themselves as ...
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We work with clients who are expert in their respective fields, and they’re understandably confident in what they know. But in this new age of anti-science and the demonization of expertise, that confidence is often mistaken for arrogance by an angry, skeptical public. When experts need to establish themselves as ...
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