Back in one of my previous lives (working for a Fortune 50 company), most of my job was managing a variety of the inadvertent kinds of problems that negatively affected the business, or the variety of other issues brought on by dumb manager decisions and things that people in the company had done or failed… read more →
Whether you are engaging in basic public communications or crisis management activities, simple facilitation or consensus building on a complex topic, there is one skill that we all need at all times: The ability to listen. If you have watched any of the recent town hall meetings on TV, you will see just how important… read more →
For those of us who love ice hockey, ’tis the season! As a fan of ice hockey and my work, it struck me that a hockey match is kind of like a public meeting that, if facilitated properly, can end up being a satisfying experience for most. Like many public meetings, participants are the opposing… read more →
The guy running the project was honest; brutally honest in fact. He said he’d done his time in the military, took his degree, his rank and his time in and hooked on with a federal agency that he barely knew existed before he joined it. He was interested in getting to early retirement and benefits… read more →
These are challenging times for us public participation practitioners. Our life’s work is conflict management and dispute resolution, plus adjusting to the various conflict resolution styles. To support this, we’ve built some nice, neat boxes that contain tools for working with people in most of the ‘real world’ situations encountered over the last 40 years.… read more →
What is active listening? Many years ago when I was a callow public involvement apprentice, I took a course from one of our icons, Jim Creighton, the founding president of The International Association for Public Participation (IAP2), on Active Listening. It was so intimidating on a personal level, and yet it changed my life in… read more →
Conflict resolution strategies and conflict resolution techniques aren’t very difficult to understand, but they’re often challenging to implement because of our own egos. Sometimes this means we’re sweeping problems under the rug or downplaying the situation at hand–even covering it up. However, executing an effective conflict resolution strategy means we acknowledge and agree on the… read more →
Of all of the conflict resolution activities that we have at our disposal – and there are a lot of them – this one is probably the granddaddy of them all. Do you feel like I do – not only don’t people listen, but most don’t know how to listen? There’s only one answer and they… read more →
There are many conflict resolution techniques that can be used in a variety of circumstances. A prior blog post discussed conflict resolution activities that we’re going to expand on a bit here.
We’re in the people business. So we like to observe people. Over the past couple of years, I’ve had the incredible experience of watching two small boys learn how to deal with the world and with each other. And it hit me: Yikes – people start out as children!