People deal with conflict in a variety of ways, therefore you need different conflict resolution strategies. We at Participation Company spend a lot of time talking about conflict resolution through active listening and training people to resolve conflict using a variety of strategies. This is how the Thomas-Kilmann measurement instrument and their five conflict resolution strategies… read more →
It’s understandable for people to want to find those big, hairy conflict resolution skills or ideas that will instantly fix the problem that they’re having on their public project.
I was looking at an old op-ed by Steven Corman from ASU, and co-author of “Weapons of Mass Persuasion,” that was directed specifically at U.S. public diplomacy, but spoke volumes about the work that we do in conflict resolution and mediation.