What Makes Us Tick – and Ticked Off
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Trust
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The Fact of the Matter
There’s an old lawyer axiom that says, If you don’t have the law, argue the facts. If you don’t have the facts argue the law. If you don’t have the law or the facts, just argue. You’ve probably noticed that truth and facts are having a tough time these days. ...
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The Recipe for Trust
Warren Buffet said, “Trust is like the air we breathe – when it’s present, nobody really notices; when it’s absent, everybody notices.” The components of trust are important to recognize: think authenticity, rigorous logic and empathy.
Most of us don’t trust social media, but most of us still ...
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It Starts with Connections
Developing and nurturing dialogue has to start with communication and connecting. And that requires curiosity, empathy, finding core values, consistency and practice – lots of practice.
I think Alexander Graham Bell started us down this long, dark road of lousy communication. We have to blame somebody and he seems ...
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People Power
For a while now, it’s seemed clear that public participation is under assault at the highest levels of U.S. government. Functioning democracies share power with the governed. Of course there are arguments that politicians are obligated to wield their power on behalf of the people who elected them, therefore public ...
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Trusting Strangers
In spite of what Mom said, I frequently ride in cars with strangers. I travel a lot so I’ve come to rely on and trust Lyft and Uber. Now, normally I’m not a very good passenger – I much prefer to be the one driving. But I’ve become comfortable with ...
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#FakeNews
An 11-year-long study in the journal Science corroborated by six independent fact checking organizations found that false news stories spread faster, farther, deeper and more broadly than truthful news. Fake political news is most likely to spread. The problem is that what’s true is often boring or hard to understand, ...
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The Best Response Starts With Any Response
The ‘Outrage’ course that we teach explains attributes that cause people to be more or less angry, fearful or trusting of you and your organization. One is whether or not people deal with individuals or institutions that actually respond to them. If you’ve tried lately to find a real human ...
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It’s OK, You Can Trust Me
Research and neuroscience is revealing more about the elements of trust, including the idea that we often make decisions about trusting others in as little as 100 milliseconds, and also what we can learn about trust from children. Trust is at the core of engagement and conflict.
Research shows ...
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Telling It Like It Isn’t
You probably realize that what comes out of your mouth is often irrelevant in the grand scheme of things. Your non-verbal messages are always being broadcast. And when you are speaking, your paralanguage (No, not parrot language) is a big part of what people are paying attention to....
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