If you’re at all familiar with the International Association of Public Participation (IAP2) Spectrum, you know that the range of public influence level categories begins with ‘Inform’. And if you learned about the Spectrum from a licensed IAP2 instructor, you should also have heard that ‘informing’ people, in and of ...
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Communication and engagement is at the core of successfully driving change in any organization or business, and with any kind of issue or project that requires public support. Human nature means that people will almost always opt for the status quo rather than any kind of change because change is ...
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The power of an apology can’t be dismissed. When people feel like they’ve been mistreated, nothing less than an apology by the perpetrator will suffice – if you want some kind of decent relationship with the mistreated. But it’s incredibly difficult for ego driven people to accept or do it. ...
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One of the factors that tell you whether or not the people that you’re dealing with will be angry or concerned, and to what extent, about your proposed issue or project, has to do with the memorability of the issue. Things that generate a lot of publicity, attention and street ...
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A Harris Poll just released their 2019 corporate reputation ranking that you’ll find interesting. Perhaps not so much the businesses that occupy most of the 100 listed, but I think you’ll find the institution at the very bottom noteworthy – and check out the listings one and two spaces just ...
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That classic and often misquoted quote from Sally Fields’ Academy Award acceptance speech speaks to one of Robert Cialdini’s principles from his groundbreaking book, Influence. The idea being that communication that truly influences people resides in seven factors – one of which is the fact that we respond well ...
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Because it isn’t a business, it serves a different purpose and the goals just aren’t the same. Government can learn a lot from good companies and C-suite managers, but government isn’t a capitalistic enterprise and it shouldn’t be. Sometimes corporate arrogance oversteps wisdom when executives make the jump to the ...
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Way, waaay back in the olden days (like almost 20 years ago) when you wanted to communicate with somebody, you could actually pick up a phone, call them, and they, in turn … would actually answer it, and talk to you. No – really! But, that ship has sailed, and ...
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This story supports the old adage of no good deed goes unpunished. Most of the people that we work with, particularly those working in the public sector, are believers in the greater good – they do things for the right, ethical reasons. But more and more we find smart ...
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