One of the factors that tell you whether or not the people that you’re dealing with will be angry or concerned, and to what extent, about your proposed issue or project, has to do with the memorability of the issue. Things that generate a lot of publicity, attention and street ...
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A Harris Poll just released their 2019 corporate reputation ranking that you’ll find interesting. Perhaps not so much the businesses that occupy most of the 100 listed, but I think you’ll find the institution at the very bottom noteworthy – and check out the listings one and two spaces just ...
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That classic and often misquoted quote from Sally Fields’ Academy Award acceptance speech speaks to one of Robert Cialdini’s principles from his groundbreaking book, Influence. The idea being that communication that truly influences people resides in seven factors – one of which is the fact that we respond well ...
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I belong to a motorcycle gang. I’m also in a bicycle club. I never go to the meetings, I don’t actually know many of the other respective members, and I don’t usually see them unless we meet on the road, but we have ...
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Because it isn’t a business, it serves a different purpose and the goals just aren’t the same. Government can learn a lot from good companies and C-suite managers, but government isn’t a capitalistic enterprise and it shouldn’t be. Sometimes corporate arrogance oversteps wisdom when executives make the jump to the ...
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Way, waaay back in the olden days (like almost 20 years ago) when you wanted to communicate with somebody, you could actually pick up a phone, call them, and they, in turn … would actually answer it, and talk to you. No – really! But, that ship has sailed, and ...
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This story supports the old adage of no good deed goes unpunished. Most of the people that we work with, particularly those working in the public sector, are believers in the greater good – they do things for the right, ethical reasons. But more and more we find smart ...
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We’ve often referenced the Edelman Trust Barometer as one credible source for a lot of ongoing evidence that shows people just don’t trust institutions – especially government. Turns out, some of the most recent data indicates that women are even less trusting than men when it comes to institutions....
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Time flies. It’s hard to believe that it was 33 years ago – just last month – that STS-51-L, the Space Shuttle Challenger, exploded 73 seconds after launch, taking the lives of seven astronauts, including Christa McAuliffe, a high school teacher from New Hampshire. Much has been written, documented, re-enacted ...
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