Looking for the latest communication tips? Communication is more than just the delivery of facts and data. True communication is just as much about listening as it is imparting. And there are a lot of ways to do it wrong. Here you can find all the latest news that we have handpicked on this most important topic. Communication: Everyone does it, even when they’re trying not to, and doing it well requires constant improvement. Here you can brush up your skills on ways to avoid failure, use better words, make more relevant points, understand context, make it stick and build understanding. Plus, getting great at presenting … or at least how not to dread it so much.



Here’s Where It All Starts

Engaging and involving people starts with being able to communicate with them. If you can’t effectively accomplish that, don’t bother. The challenge starts with finding out who they are, understanding what they know and learning how best to reach them. The responsibility of communicating with them rests with you, not ...
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Dirty Deeds Done Dirt Cheap

Professional propaganda and weaponized disinformation might be the biggest fundamental problem facing civil society and democracy. As the following story points out, politically slanted bulls#!t isn’t new, it’s been with us since well before Roger Stone was filling his diapers. But conventional media, alternative media and social media have given ...
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Make Connections

Relationships are the key to the work we do; it’s the not-so-secret sauce that makes engagement successful and leads to successful projects and lasting, smart outcomes. Relationships require connection and that connection is the responsibility of everyone involved in your project, including those who think they’re just there to make ...
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Simple Writing Takes Time, Effort and It’s Worth It

Albert Einstein said, “If you can’t explain it simply, you don’t understand it well enough.” Actually, he wrote more than that, but this simpler version makes the point. It’s tough for people who know lots about something not to get lost in the minutia and nuance of what they know. ...
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Why Will Anyone Care or Remember What You Said?

Most public presentations delivered by professionals working in the public sector tend to sound and look more like the presentations they might deliver to their peers at professional conferences. Those data driven oratories and PowerPoint extravaganzas are swell for impressing colleagues and generating juicy happy hour discussions later at the ...
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Chatting ‘Em Up

We know a lot of introverts. You might be one. Many of the gifted people that we work with tend to be … a bit on the less-than-social side. Interestingly, many of the people who work with the public, like my partners and I, are often actually pretty introverted. I ...
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Words Matter

2020 was a year for the books, and given the events of the past few weeks in the U.S., it feels like 2021 is already nine months old. But the tone from the top is changing and that’s not a small thing. We’re seeing a remarkable contrast in the temperature ...
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Master Manipulators

Abraham Lincoln is the guy who said, “… you may fool people for a time; you can fool a part of the people all the time; but you can’t fool all the people all the time.” I’m confident that lies have been around since language was invented, but saying things ...
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… And These

As long as we’re on the subject of reducing useless language, let’s see if we can all promise to at least try to move some of these to the recycling bin.

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