Looking for the latest communication tips? Communication is more than just the delivery of facts and data. True communication is just as much about listening as it is imparting. And there are a lot of ways to do it wrong. Here you can find all the latest news that we have handpicked on this most important topic. Communication: Everyone does it, even when they’re trying not to, and doing it well requires constant improvement. Here you can brush up your skills on ways to avoid failure, use better words, make more relevant points, understand context, make it stick and build understanding. Plus, getting great at presenting … or at least how not to dread it so much.



Get Me Outta Here!

In previous issues, we’ve talked about the power and benefits of making informal conversation – small talk, chitchat – with people and various stakeholders prior to the meaty conversations that you’re likely going to have. Small talk breaks the ice a little, greases the wheels, starts to build a tiny ...
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Now, Let’s Fix Your Emails

Email is the most used communication device in the work world, right? If you’re anything like me, you use email far more than the phone; text might be catching up and video conferencing is now in competition. It’s easy to just take emails for granted, but it’s not smart to ...
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But, That’s Not What I Meant

One challenging thing we all face is recognizing the continual disconnect between what we intend to say or write, and how that intention is actually interpreted by the receiver. There is a lot of “stuff” that influences that exchange. For example, what specific words that you select to say, what ...
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Lose These Words

Every large institution takes on some level of bureaucracy, which can be incredibly frustrating and infuriating to normal people who have to work with it. Almost every institution tends to adopt its own acronyms and language, in part to simplify internal communication but also, as I’ve seen, as a kind ...
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Clarity and Candor

Clarity and Candor are the Batman and Robin, Lennon and McCartney, Bacon and Eggs or SpongeBob and Patrick of public engagement; the perfect pair and indispensable under the right circumstances. Clarity and candor are more often than not missing from much of the communication that organizations, both public and private, ...
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Read the Room

I can’t tell you the number of times that I’ve been in the audience in tough public meeting settings and watched the speaker lob verbal duds into the crowd without a clue that he or she is doing it. I don’t know of any institution that provides formalized training in ...
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