Looking for the latest communication tips? Communication is more than just the delivery of facts and data. True communication is just as much about listening as it is imparting. And there are a lot of ways to do it wrong. Here you can find all the latest news that we have handpicked on this most important topic. Communication: Everyone does it, even when they’re trying not to, and doing it well requires constant improvement. Here you can brush up your skills on ways to avoid failure, use better words, make more relevant points, understand context, make it stick and build understanding. Plus, getting great at presenting … or at least how not to dread it so much.
You may have noticed that the public sector workforce is changing – a lot. Of course, there’s always an ongoing turnover in people, but federal agencies in particular are seeing a major loss of institutional knowledge and new people are filling management positions with little experience in actually dealing with ...
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Most of our clients are in the bad news business – you may be one of them. Delivering less than desirable news to citizens is an unfortunate part of government. People often don’t like the changes that government imposes on them for the sake of the greater good. So delivering ...
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Our inability to communicate with each other is spooky. (Gratuitous Halloween reference.) By every reasonable, credible, objective source that I can find, it can be safely said that nearly 97% of experts know that the climate is changing rapidly and human activity is a major contributor. But climate denial is ...
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As someone who suffers from the affliction, I can tell you that attention spans are getting shorter. In fact, studies show that people’s attention and understanding decline after reading about 30 words. That means that this paragraph is now over your attention limit – thanks for getting this far. Read ...
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We’re in a hard-to-explain field. One of the recurring lines that you’ll hear at gatherings of community engagement people is the sheer joy of hanging around people who don’t need an explanation of what we do for a living. But how we define ourselves and the vocabulary of democracy, civic ...
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As conveners and managers of people who have challenges and need to solve problems, we’re usually asked to help groups figure out what their members collectively think – what the priorities actually are. That sounds simple enough but it almost never is … thus we facilitate those conversations.
People and ...
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Politics has always been and may always be a blood sport with one goal: win, to gain and keep power. And I’m not suggesting that’s necessarily bad, you’ve got to get the job to do the job, but it’s different than governing which, in a democracy, usually means working for ...
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Successful public speaking requires people who listen. One way to get and keep their attention is by emphasizing the space between your words – varying your pacing, slowing down, pausing, then sometimes pausing and repeating what you’ve said. Letting the quiet settle over the room. They’ll notice and focus better ...
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I rarely run across anyone who likes to use a microphone. When they’re handed one, people say, “Oh, I don’t need that, they can hear me, I’ll talk louder.” But increasinglythey – the audience – can’t. And when people can’t hear you or have to strain to do so, it ...
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