Trust is the foundation of any personal or professional relationship. Trust in government, major institutions, big business, non-government organizations and the media has been consistently eroding for years. But trust is imperative for resolving conflict and building consensus. Here you can find our viewpoints, musings, and curated content about this critically important topic of (re)building trust, particularly as it relates to trust in government and institutions. Topics range from why people don’t trust to how we can help to rebuild trust. These handpicked articles seek to educate and illuminate. We look forward to hearing what you think.
Only 21% of employees trust their bosses, according to Gallup. That’s a lousy way to run an organization, but it’s consistent with the overall decline in trust in institutions and authority. However, Gallup found, when leaders implement three specific actions, 95% of their employees fully trust them. The answer isn’t ...
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There have been times when companies (mostly) would call asking for help with some kind of embarrassing issue that they were afraid the public would find out about. Someone in senior management would typically ask, “What can we do to make sure people see us as being trustworthy and credible?” ...
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Charles Blow, the journalist, once said, “One doesn’t have to operate with great malice to do great harm. The absence of empathy and understanding are sufficient. In fact, a man convinced of his virtue even in the midst of his vice is the worst kind of man.” Chuck’s right, and ...
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Eli Lilly and Company announced this month that they’re reducing the price of their most common insulin by 70% and capping patient out-of-pocket insulin costs at $35 or less a month. It might make cynical people wonder why. But in spite of how things feel these days, the overall arch ...
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For at least three decades now, we’ve known that when it comes to public confidence and trust, big government has mostly been out to lunch, and the most recent data confirms that it’s not getting any better. There are no magic cures, but again, there are indeed proven ways of ...
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As we are in that season of joy, here’s another neuroscientific look at the importance and components of trust and the benefits of having it. As you’ve often found in this newsletter, this particular piece is written from the perspective of trust from employees in businesses, but it’s pretty ...
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There’s no question that the last half century in the United States has seen a steady, consistent erosion of trust in institutions – particularly government. We’re at the point in this remarkable disconnect that exceptionally smart people who are not typically prone to hyperbole are beginning to question whether ...
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Empathy is linked to our best relationships with people and our own well-being. Empathic people tend to be happier and enjoy less stress. Empathy is a big topic these days because research and empirical evidence suggests that empathy is in serious decline. The University of Michigan found that college students ...
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There are no instant fixes to (re)building trust and there are no magic, automatic answers … but there are answers. At the risk of sounding like a shameless self-promoter, the courses that we teach all move the needle back in the direction of trust. (Re)building trust in leadership, science, ...
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Trust in expertise, academia, power and institutions of all kinds (particularly government) is at an all-time low. Research suggests that most people truly believe that business and government leaders are purposely misleading them. If that’s the case, how can a representative democracy function? This vacuum of trust opens the ...
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