Trust is the foundation of any personal or professional relationship. Trust in government, major institutions, big business, non-government organizations and the media has been consistently eroding for years. But trust is imperative for resolving conflict and building consensus. Here you can find our viewpoints, musings, and curated content about this critically important topic of (re)building trust, particularly as it relates to trust in government and institutions. Topics range from why people don’t trust to how we can help to rebuild trust. These handpicked articles seek to educate and illuminate. We look forward to hearing what you think.
If you’re fortunate enough to still be working as the economic fallout from the pandemic continues to evolve, you may find yourself in a position of delivering, or advising on how to deliver, less than great news to your peers or the public in coming weeks. If you find yourself ...
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The inconsistent government response and multiple talking heads haven’t done a great job to help any of us find comfort in the facts, issues and risks of COVID-19. Edelman’s special trust barometer lays out what’s worked, what hasn’t and what to do from here. Read More …...
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I struggled with how to start this newsletter but I’ve been thinking about Allen Saunders’ quote (often attributed to John Lennon): “Life is what happens to you while you’re busy making other plans.” Prescient, considering Lennon’s murder and appropriate now with COVID-19, our new Pearl Harbor or 911. I guess ...
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Government, as the least trusted, is in the most precarious shape of all institutions … but there are opportunities to consider. Read More …
And, as long as we’re on the subject, consider this recent synopsis from Edelman on the current paradox of trust in the U.S. even ...
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As I’m writing this, I’m on hold again with the customer service department of my cable company that delivers my TV service, internet and telephone landlines. My phones were abruptly disconnected due to a technical change on their end after I’d been promised by two previous customer service reps that ...
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Government officials started calling the public customers several years ago which, I guess, was an homage to the pressure that “government needs to run like a business”, which is BS because government isn’t, and isn’t supposed to be, a business – but don’t get me started. We can continue this ...
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Here’s a slightly different perspective on one of the hottest topics that we all face these days. You’ll find eleven (11) straightforward, simple traits of people who are trusted. Read More …
If you’ve paid any attention to the saga of the Boeing 737 Max 8, you probably realize ...
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We’ve shown you many times here that trust in institutions – non-governmental organizations, big business, news media and government – is at generally historic lows. Recent Pew research into trust finds some interesting variations like public school principals being the most trusted and ethical by several barometers. Police are ranked ...
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Trust building requires the right behavior from the builder. It’s not always all about you, and it requires you letting go and being accessible, reliable and objectively truthful. It’s not that tough. Read More …
Getting people to trust you starts with you trusting them. It can’t be done blindly ...
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One of the secrets to (re)building trust really isn’t much of a secret, but it also isn’t exactly intuitive. The clients that we work with almost always feel that they need to project professionalism and confidence in their dealings with the public. That may certainly be true in almost all ...
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