Facilitating Tough Crowds and Understanding Outrage
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Conflict Resolution
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Facilitation Tips: Gangs, Secret Clubs and Five Questions
Facilitation Tips and Belonging to a Gang?
I belong to a motorcycle gang. I’m also in a bicycle club. I never go to the meetings, I don’t actually know many of the other respective members, and I don’t usually see them unless we meet on the road, but we have ...
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Government Shutdown Blues
We talk about (re)building trust in government a lot in this newsletter and it will be interesting to watch the long-term reputation ramifications of the partial government shutdown – still underway, as of this writing. Public trust in government continues to erode and increasingly permeates down into state and local ...
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Delivering Bad News in a Better Way
Government exists to provide for the common welfare. That means government is usually in the business of resolving conflicts for the greater good – or at least it’s supposed to. The greater good is frequently complex and almost always means compromise or some kind of consensus. But even when public ...
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Eight Tips on Talking With People – from the Best
I spent most of my earlier career years interviewing lots of different kinds of people about lots of topics, which was fertile training ground for the kind of work that we now do. So if you’re interested in getting better at drawing the values, needs and interests from people that ...
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Working in Groups Can Lower Your IQ
Spoiler alert: Although it wasn’t intended to be, I see this next piece of research as a pretty good argument for skillful facilitation. The social dynamics of the groups seem to be the root cause. This only references one study from Virginia Tech, so take it for what it’s worth, ...
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The Need for a Strategic Communications Plan: Truth or Consequences
A Strategic Communications Plan Would Have Avoided Conflict
A lack of communication by the U.S. Bureau of Land Management (BLM) appears to have been a key factor in U.S. District Judge Gloria Navarro’s decision to dismiss charges filed by the federal government against Cliven Bundy earlier this year. A clearly ...
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Facilitation Skills Training Part Three: Webinar with John Godec
John Godec was asked to give a facilitation skill training to the IAP2 via webinar. As this training was for a sold out group of members, we thought that you would enjoy having this training for yourself.
This is part 3 in the series. If you missed the earlier two ...
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Sorry Doesn’t Have To Be the Hardest Word
Sincere apology is a necessary part of dealing with emotional people when those people have been wronged. How do you think Kevin Johnson did?...
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Facilitative Mediation Part Two: What Does a Facilitator Do with Emotions
John Godec was asked to be part of the IAP2 webinar training on the topics of facilitative mediation, emotions and outrage. He talks about what a facilitator does to deal with people’s emotions. Since this training was for a sold out group of members, we thought that you would benefit ...
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