Much of the communication that comes out of government institutions reads and sounds like it was written by a committee of Baptist coroners. I’ve been reminded of that because I’ve filled my outside recycling container several times in the past few weeks – cleaning out old client documents and files ...
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The work of government is complex and it’s hard for us mere mortals to understand everything that people working in the public sector do for a living. When you’re doing the work of balancing tough technical facts and data with the vagueness of public policy, it’s natural that an inside ...
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There are a lot of challenges facing us in the public participation biz, not the least of which is the constant evolution of demographic change. Adding that to the growth and expansion of technology, and the thermonuclear political war underway in the U.S., makes for interesting times. This is a ...
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We’re watching what will turn out to be the costliest and most tragic risk communication failure in modern human history. I’m talking about communicating the probability and magnitude of risks that actually harm people but don’t bother them enough for them to do anything about. We’re setting new COVID-19 daily ...
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It’s common to think that for me to win, you have to lose. That may be true in sports, but not in most other areas. There’s an old axiom in the sales profession that says, “you can get what you want if you can help the other guy get what ...
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And for those who share my short attention span, I think you’ll enjoy this list of exceptionally brief but useful tidbits to help you get your point(s) across more successfully.
All of us wish we’d bought stock in Zoom a year ago and we’ve adapted to moving training, coaching and our work with clients and communities online. Fact is, it’s working quite a bit better than we originally thought it might. It’s definitely different and doing interpersonal work in this ...
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Democracy is the genesis of public participation – power held by the people. In 1787, when the Founding Fathers had hammered out the U.S. Constitution in Independence Hall in Philadelphia, Benjamin Franklin told an inquiring woman what the gathering had produced, “A republic, madam, if you can keep it.” A ...
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Research has shown that people can make judgements about someone’s likeability, trustworthiness and competence after seeing their face for less than a tenth of a second. Nonverbal communication factors are even more important for the people doing the judging when trust is low and concern is high, which defines ...
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Is it that we just don’t want to deal with or talk with people who think differently, we don’t need to, or that we’ve forgotten how? Actually, I’ve come to realize that it’s all of the above and more; there is no one easy answer. Some people are just so ...
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